Privacy Policy

This Privacy Policy explains how China Palace (“we”, “us”) handles personal information when you use this website to browse our menu, place an order, create an account, or make a table reservation.

We process personal data in line with the UK GDPR and the Data Protection Act 2018. This notice is written for a typical UK takeaway / restaurant online ordering site and applies to whatever trading name is shown on this website.

Who we are

The business operating this website is China Palace.

• Address: 142 Gloucester Avenue, Chelmsford, Essex, CM2 9LG
• Phone: 01245 252181
• Email: info@choischinapalace.co.uk

What we collect

Depending on how you use the site, we may collect:

• Identity and contact details — name, phone number, email address
• Delivery details — address and postcode (for delivery orders)
• Order and reservation details — items ordered, party size, date/time, notes, payment method choice
• Account details — if you register (email, password stored by our auth provider, optional name/phone)
• Technical data — IP address, browser type, and basic logs needed to run and secure the site

Why we use your information

• To take and fulfil your order or reservation
• To contact you about your order (e.g. phone or email confirmation)
• To manage your customer account and order history
• To send service emails you request or that are necessary for the order
• To improve and protect the website (security, abuse prevention)
• To meet legal obligations (e.g. tax, food safety records where relevant)

Our lawful bases are typically contract (to provide your order/booking), legitimate interests (site security and improvement), and where required legal obligation or consent.

Who we share data with

We do not sell your personal data. We may share it with trusted processors who help us run the service, for example:

• Hosting and database providers for the website
• Email delivery providers for order / booking notifications
• Payment providers, if card payments are enabled
• Delivery distance / mapping services when quoting delivery

These providers only process data on our instructions and where appropriate under UK-adequate safeguards.

How long we keep data

Order and reservation records are kept for as long as needed to fulfil the service, handle queries, and meet accounting or legal requirements. Account data is kept while your account remains active. You may ask us to delete account information where we have no legal need to retain it.

Cookies and similar technologies

We use cookies and local storage that are necessary for the site to work (for example signing in and remembering your basket). See our Cookie Policy for details.

Your rights

Under UK data protection law you may have rights to access, correct, erase, or restrict use of your personal data, and to object to certain processing. To exercise these rights, contact us using the details above. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Children

Our online ordering service is intended for adults placing food orders. We do not knowingly collect data from children for marketing.

Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do.